Privacy Policy

Pawthentic Studios respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or make a purchase.

1. Information We Collect

We collect information you provide directly to us, including:

  • Name
  • Email address
  • Shipping and billing address
  • Payment information (processed securely by third-party providers)
  • Uploaded photos and order details
  • Communications you send to us

We may also automatically collect limited technical information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited and interactions

This data helps us improve site performance and customer experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Create and deliver custom artwork
  • Communicate order updates and support responses
  • Send transactional emails related to your purchase
  • Improve our website, services, and customer experience
  • Comply with legal and financial obligations

We do not sell your personal information.

3. Uploaded Photos & Artwork

Photos uploaded for custom portraits are used solely for the purpose of creating your artwork.

  • Photos are stored securely
  • Photos are not shared publicly or used for marketing without permission
  • Artwork may be retained internally for quality control and record-keeping

If you request removal of your uploaded photo after order completion, please contact us.

4. Payments & Third-Party Services

Payments are processed securely through third-party providers such as payment processors and e-commerce platforms. We do not store or have access to your full payment details.

Third-party services we rely on may include:

  • Payment processors
  • Shipping providers
  • Website analytics tools
  • Email service providers

These services only receive information necessary to perform their functions and are required to protect your data.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality
  • Analyze site traffic and performance
  • Improve user experience

You can disable cookies through your browser settings, though some site features may not function properly as a result.

6. Email Communications

If you provide your email address, we may send:

  • Order confirmations
  • Shipping notifications
  • Customer service responses

We may also send occasional updates or promotional messages. You can unsubscribe from non-transactional emails at any time.

7. Data Security

We take reasonable measures to protect your personal information using administrative, technical, and physical safeguards. While no method of transmission is completely secure, we work diligently to protect your data.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Meet legal and accounting requirements
  • Resolve disputes

Uploaded photos and order files may be retained for internal reference unless removal is requested.

9. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request correction or deletion of your data
  • Opt out of marketing communications

To make a request, please contact us using the information below.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: support@pawthenticstudios.com
Business Name: Pawthentic Studios